SHIPPING AND RETURNS POLICY

IMPORTANT: Please read the following Shipping and Returns Policy, which is also incorporated into and governed by the Terms & Conditions of Use and the Privacy Statement, before accessing and using this website.

Thank you for visiting www.NationwideIndustrialSupply.com. We hope that you will find this website helpful and informative.

ALL ORDERS SHIP FOB ORIGIN: Buyer bears freight charges, buyer owns goods in transit & buyer files claims (if any) directly with the freight carrier. Risk of damage, loss and title for such items pass to you (the buyer) upon items being loaded on to the truck and accepted for delivery by the freight carrier. 

 Nationwide Industrial Supply offers two standard FOB ORIGIN modes of shipping:

1. F.O.B. Origin Freight Pre-Paid and Charged to Buyer on Order/Invoice: All items purchased from NIS are made pursuant to a shipment contract. This means that the risk of damage, loss and title for such items pass to you (the buyer) upon Manufacturer/Distributor’s delivery of items to the freight carrier, i.e., loaded for delivery. Buyer bears freight charges, buyer owns goods in transit & buyer files claims (if any) directly with the freight carrier.

Shipping Location and delivery-requirements information: Customer is responsible for the provision and accuracy of shipping-destination requirements information including: Zip Code, Location Type, Loading Dock/ Forklift Availability, Call Notificaiton Requirements and Availabilty to recieve delivery.  If, at the time of delivery, shipping delivery requirements and information has changed, customer is responsible for any and all additional delivery charges assesd based on those changes.

Note: Freight carriers reserve the right to asses additional fees to the customer in the event of inaccurate shipping location and delivery requirements information.

For example, if a customer indicated that he/she has a loading dock or forklift at the destination to receive delivery, but at the time of delivery he/she does not, then customer will be subject to additional re-dilivery and lift gate fees.  If a customer is not available when a delivery is made, but the customer did not indicate needing the Appointment Call requirement, then the customer will be subject to additional re-dilivery fees.  

In the event that a shipment was unable to be delivered due to customer inaccuracy regarding shipping location and delivery-requiremnets information, and the issue is not resolved in a timely manner, the customer, in addition to re-delivery fees, may also be subject to additional storage fees assed by the freight carrier.

Freight class and weight changes can effect actual shipping price at time of shipment: All Best-way FOB quotes, are "quotes" and may not reflect actual shipping cost at time of shipment, and, therefore, are subject to change. Freight classes and weights are provided by product manufacturers and distributors and based on the National Motor Freight Classifications. NIS uses tremendous care and caution when adding product shipping information to the Site. NIS uses information directly from NIS’ manufacturers and suppliers and presents it to the customer as accurately as NIS is able. However, errors and omissions can and do occur from time to time.  If an error or change is identified, NIS reserves the right to change the Best-way shipping price and the customer will be notified prior to shipping the products.

Freight classes are determined by the National Motor Freight Traffic Association and are applied to commodities by freight carriers, who reserve the right to reclassify commodities based on their characteristics on a per-shipmment basis. This means that the actual cost of shipping can vary from Best-way Shipping quotes. According to the NMFTA "Commodities are grouped into one of 18 classes—from a low of class 50 to a high of class 500—based on an evaluation of four transportation characteristics: density, handling, stowability and liability." The NMFTA continuously reviews the transportability of freight classes and has and will re-class commodities according to thier characteristics. Shipping class re-classifications has and will directly effect Best-way shipping quotes. 

2. F.O.B. Origin Freight Collect: Buyer pays freight, Buyer bears freight charges, buyer owns goods in transit. Risk of damage, loss and title for such items pass to buyer upon Manufacturer/Distributor’s delivery of items to the freight carrier, i.e., loaded for delivery & buyer files claims (if any) directly with the carrier.

Buyer’s Responsibility: All items are inspected prior to delivery. NIS' responsibility for title, loss and damage ceases when the products are accepted for shipment by the carrier. Ownership of items, risk of damages and/or loss of items belong to Buyer once items have been inspected and accepted for delivery by the freight/parcel carrier. It is the Buyer’s responsibility to inspect all items (inside and outside of packaging) prior to agreeing to receive items and prior to signing delivery receipt.

Damaged Shipments, Risk of Loss: Freight/Parcel Carriers will not accept claims if damage is not noted at the time of delivery on the delivery receipt. If damage has occurred, Buyer must note the extent of the damage on the delivery receipt and call the delivery company immediately. Contact NIS immediately after you have contacted the carrier.

To protect Buyer interests, it is strongly suggested that you thoroughly check all items before accepting delivery.  See below for Buyer Tips In the Event of Loss or Damage

Returns: NIS strives to make doing business as easy as possible. Please call 800-757-1064 for a Return Goods Authorization (RGA) number. NOTE: returns will not be accepted unless accompanied by this number and must be written on the return shipping label. Goods are not to be returned without permission from NIS. An up to 25% handling charge shall be made on all goods returned, as well as reconditioning charge if required, as determined by the company. Custom made products, made to order products and large quantity orders are non-returnable, non-cancelable and non-refundable.

Claims for wrong-item discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.

Product Manufacturer’s Warranty: For information on a specific manufacturer's warranty, please call Customer Service at 1-800-757-1064, or send an email to sales@nisproducts.com.

Buyer Tips In the Event of Loss or Damage During Freight

Unfortunately, occasional damage is an unintended consequence of transporting goods. 

NIS strives to offer the best customer buying experience and all items are inspected prior to being loaded and accepted by freight carriers for delivery. Items will not ship, nor be accepted by carriers if they are not in "ship-ready" condition. Upon acceptance by the carrier of the items for delivery, ownership of items, risk of damages and/or loss of items belong to Buyer. It is the Buyer’s responsibility to inspect all items (inside and outside of packaging) prior to agreeing to receive items and prior to signing delivery receipt. 

Freight Carriers allocate many resources specifically to prevent loss and damage from happening.  However it does occur and they each have thier own policy as to how a buyer must submit claims and prove carrier liability. 

Here are some tips to do in the event of damage or loss:

NOTE: a signed delivery reciept without notation of dammage or loss means the delivery was accepted and approved "as is" and "free and clear" of any claims of loss or damage. Concealed damage without a documented delivery reciept stating damage/loss is extremely hard to prove and in most cases will not be accepted.

1. Inspect all items: Thoroughly check and open the packaging to count and thoroughly inspect the items before signing the carrier's delivery reciept.

2. Record and report loss or damage (ON THE DELIVERY RECEIPT): In the event of loss or damage, report the loss or damage by writing it on the carrier's delivery receipt and by calling the carrier's number on the delivery receipt immediately and note the name of the carrier's representative and the date and time you called. Obtain the carrier's fax number/email and follow up by faxing/emailing the carrier a copy of the delivery receipt upon which you noted the damage or loss along with photos and other documentation supporting your claim.

3. File the Claim Immediately: Contact the carrier to obtain their rules and process for submitting the claim and submit the claim immediately and  leave the items as is with all original packaging materials.  If you throw the packaging materials away, you are inviting the carrier to deny liability. Although the carrier may not actually send a representative to inspect the items, they reserve the right to do so upon reciept of your claim.

NOTE:  Time limits for accepting and processing claims vary by carrier. Call the carrier to obtain these rules. But understand that the longer you wait the less your chances are to recover your claim.